Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide directly to us:

  • Account information (name, email, phone number)
  • Company information (company name, DOT number, MC number, address)
  • Driver information (name, email, phone number)
  • Documents uploaded to the platform (CDL, medical certificates, etc.)
  • Electronic signature data
  • Payment information (processed by Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send alerts and notifications about document expirations
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating the Service (such as Stripe for payments, Resend for email, and Twilio for SMS). These providers are bound by confidentiality obligations and are only permitted to use your information as necessary to provide services to us.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. Documents are stored in private, encrypted cloud storage with signed URLs that expire after 1 hour. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your data for a minimum of 3 years to comply with FMCSA Driver Qualification File retention requirements. After account termination, we will retain your data for the legally required period before secure deletion.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Export your data in a portable format
  • Opt out of marketing communications

7. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We may use analytics tools to understand how users interact with our Service. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@certifieddot.com